Basic technical support services
Equipment installation and debugging / On-site installation guidance
Parameter calibration and trial operation / Basic training for operators
Fault response and maintenance / 7×24-hour technical hotline
Remote diagnosis (via VPN/AR glasses)
Hierarchical response mechanism (such as 4/8/24 hour presence)
Spare parts fast track (priority delivery/local storage of spare parts)
Regular maintenance / Preventive maintenance plan (PM plan)
Life monitoring of key components (such as servo motor and guide rail)
Lubrication/Cleaning/Calibration Service Package